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Customer service/call centre assistant - Weybridge

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Posted By: AMTech
Address:
Date Posted: 12th Mar 2010
Salary: GBP per annum
Location: Weybridge (KT13)
Reference Code: 2247735
Views Since Posting: 65
Full Description:

Customer service/ call centre assistant - Weybridge - Weybridge

Our prestigious client is looking for a an experienced Customer service/call centre assistant who has experience working within a customer service environment.

The role will require you to provide phone/deskbound end user mobile support for the customer. You will be involved in both verbal and written customer interactions/communications providing support to both internal and external customers as required. This will include the control, manage and action of all in bound mailbox, fax and phone enquires through to resolution using the companies bespoke CRM platform.

The successful candidate will have mobile or service desk background, good customer service skills and someone who has attention to detail.

Essential skills:

Excellent customer service skills.
Good team player.
Call centre experience
Excellent customer facing skills both on the phone and via email.
Able to rapidly absorb new technical information and communicate this effectively.
Someone who can think quickly outside the box.

Desirable:

Experience within the telecommunications support industry.

eg Blackberry support experience.

I-phone Support experience.

Ideally you will be based in the Weybridge area.

The hours you will cover depend on what time you start. The hours of opening are between 8am 6pm. Therefore work times will differ from day to day.

Salary: £17K - £20k

If you are interested in this position please send your CV in the first instance. AMTech a division of the Angela Mortimer Group Plc is operating as both an employment business and employment agency.

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